Frequently Asked Questions

Do I need an account to place an order?

You do not have to open an account to place an order. You can shop as a guest user.


What payment methods do you accept?

We accept payments through PayPal, Mastercard, VISA and Bank Transfer.

Valid currencies for payments: $ US Dollar , € Euro , £ Sterling and TL


What shipping methods do you provide?

Butedo.com is happy to offer worldwide shipping for our international customers!


EXPRESS INTERNATIONAL: For express shipping  we ship via TNT for $ 19.

ESTIMATED DELIVERY TIME WITH EXPRESS SHIPPING TO :

Europe : 2 to 3 business days (excluding process time)

USA : 4 to 5 Business days (excluding process time)

ASIA : 3 to 4 business days (excluding process time)

Other countries up to 10 Business days.


Vat/Tax/Custom/Processing Fees:

Please note that international shipments are subject to Duties, Taxes, and miscellaneous fees which vary from country to country. These fees are determined by the entering countries customs and border patrol. Please understand that these fees are out of our control. Please note that these charges are the customer’s responsibility and are not included in the shipping cost.


IMPORTANT: Kindly note that at the time the order is placed you acknowledge that your package may be subject to duties and taxes set by the entering countries Custom and Border patrol. If the package is returned to Butedo.com due to refusal to pay for custom charges or returned to sender due to inability to get a hold of the addressee, you are responsible for the return fees that the package incurs and will be subtracted from the refund. We thank you for your understanding.


How long will it take to receive my order?

Most orders, including size changes and custom orders, are shipped within 2-3 business days.

For Express shipments, we use TNT which picks up daily Monday-Friday.


What is your return policy?

Upon receipt of the unopened and unused goods, we will gladly refund your account for the item(s).

in case of return:

- Buyer pay for return shipping.

- We don't refund the original shipping.

We don't accept return / refunds for: Customized and special design products ABSOLUTELY NON-Refundable


Damaged Products / Order mistake :

In the event of any problems after receiving your order, please let us know asap and We will work with you to resolve the issue ASAP.

Please contact us within 3 days of receiving your order.